Fall 2018 eBay Selling Updates

The 4 Changes that you need to pay attention to:

  1. Providing a customer service phone number for potential buyers

  2. Managing payments to simplify buying & selling

  3. Using secure HTTPS (web url content) when listing your items

  4. Updates to reserve price, subtitle, and value pack feature fee increase

In this Blog post we will be going over the 4 changes/additions to eBay that affect you as a seller. Lastly, we will also cover changes to the eBay Catalog, and how it affects you.


Providing a customer service phone number for potential buyers

This is actually a really great addition to your seller profile, that we encourage you to take advantage of. In the past it’s never been an option for buyers and sellers to speak directly to one another over the phone. With eBay’s new pilot program, that’s changing, and for the better!

You now have the option to add your customer service phone number on eBay. This is not a requirement, only an additional option to give you better chances at closing the sale.  

Keep in mind, buyers can only gain access to your customer service phone number if they are on desktop.

For some sellers this is exactly what you’ve been looking for! But maybe adding your phone number isn’t the right thing to do for the type of business you run. Ask yourself, will this help increase my sales?

Here’s the link to sign up & add your customer service phone number: https://contact.ebay.com/ws/eBayISAPI.dll?ManageSellerFAQ


Managing payments to simplify buying & selling

This has not taken effect yet, but it is approaching swiftly and you definitely need to keep an eye out. Much earlier in 2018, eBay announced that it would be transitioning from using paypal as its payment provider & handler - to creating & using its own managed payments option.

This is a multi-year effort, however in Fall of 2018 eBay will begin enabling this payment option on a small scale, and will continue to expand in 2019. Their plan is to have the majority of eBay users (buyers & sellers) transitioned by 2021.

Will this save on seller fees? According to eBay: “Most sellers can expect lower overall selling costs. All sellers will also benefit from a simplified pricing structure and more visibility to sales and payouts.”

While you can’t sign up for it yet, be on the look out this fall & winter for that option, they won’t let just any seller join, they do have a criteria sellers must meet, but so far that has not been disclosed.


Using secure HTTPS (web url content) when listing your items.

Google Chrome browser has made an update of their own - they now differentiate between “secure” and “not secure” browsers. So eBay has to make sure that it’s following the Chrome guidelines to keep up with security & web expectations.

What does this mean for you? It means that you need to make sure that all of your current and future listings meet those guidelines. Because if they don’t the following will happen:

  • "New," "relist," "sell similar," and "sell one like this" listings created with non-secure HTTP content will not successfully submit.”
  • Current and revised listings with non-secure HTTP content will be displayed as "Not secure" to buyers in the Google Chrome address bar.

Here’s a link to check that your current eBay listings are https compliant:

https://www.ebay.com/sh/lst/active/http-content

Here’s a link for a thorough explanation & additional details on being HTTPS compliant:

https://pages.ebay.com/seller-center/listing-and-marketing/browser-security-standards.html

This update starts on September 15, 2018


Updates to reserve price, subtitle, and value pack feature fee increase.

eBay LOVES to make changes to their fees, and this time most of it is not good for sellers. Here’s the simplified version of how this will affect eBay sellers:

  • Starting September 15, 2018
        • The fee charged for adding a Reserve Price to your auction (the lowest price you’re willing to sell an item for) will increase to either $5 or 7.5%, whichever is greater. The Reserve fee cap will increase from $100 to $250.
          • This isn’t great for sellers, but it’s important that you know what you’re being charged.
        • Changes to Subtitle Fee:
          • Price will increase from $0.50 to $1 for listings with 1-, 3-, 5-, 7- and 10-day listing durations and an item price of up to $150.
          • For items priced OVER $150, Subtitle Fee will increase from $1 to $3.
          • 30-day Duration & Good ‘Til Cancelled
            • For listings with an item price up to $150, the feature fee will remain unchanged at $1.50.
            • For listings with an item price OVER $150, the feature fee will increase to $6
        • Changes to Value Pack Fee
          • Price increase from $0.65 to $1.15 for listings with 1-, 3-, 5-, 7- and 10-day listing durations and an item price of up to $150.
          • Price increase from $1.30 to $3.15 for listings with an item price of more than $150
          • 30-day Duration and Good 'Til Cancelled
            • Feature fee will remain unchanged at $2 with item price up to $150.
            • Feature fee will increase to $6.50 for item price OVER $150.
        • Media Price Increase
          • Final value fees for books, dvds & movies categories will increase from 9.15% to 12% for store subscribers. And from 10% - 12% for non-store sellers.
          • Final value fees for the music category will increase from 9.15% to 12% for store subscribers & non-store sellers. The exception is Records category which will stay the same.
  • Starting October 4, 2018
      • Changes to Insertion Fee Credits for Auction-Style Listings that Sell
        • “Unlimited insertion fee credits for auction-style listings that end in a sale will be available exclusively to US and Canadian Store subscribers with Basic, Premium, Anchor, and Enterprise Store subscriptions.”
        • “Starter Store subscribers and non-Store sellers will no longer receive these insertion fee credits. Only listings created after you sign up for a Store subscription will be eligible for a credit.”

    So two good things: simpler payment methods & improved customer service options. And two bad/inconvenient things: necessary changes from http to https content & increases in fees. While we all wish it was only good things, eBay is still a great place for sellers, even if it’s not perfect (which it definitely isn’t).


    Final Noteworthy Changes: Changes to the eBay Catalog

    eBay is moving towards a Catalog Based model as much as they can within reason. So the important thing here is that you find out whether or not your products need to be in their catalog or not.

    If you are selling clothing, 95% of the time you won’t have to worry about this because it is not a listing requirement in that category. But if you are selling computers, sporting goods, home & garden etc., you’re going to need to add your listings to the eBay catalog to ensure “maximum visibility.”


    Closing

    eBay updates tend to stress us out and often times cause problems considering they have created their entire website & search engine from scratch. BUT HAVE FAITH! Because even after these upcoming seller updates, eBay will still be just as valuable for sellers as before. We all want improvements, we all want fewer fees, but as long as eBay is ensuring that we’re making money, keeping great margins, and getting in front of customers in search, it’s still a great marketplace to sell in.

    We hope that this blog has helped you better understand updates coming in Fall of 2018 and beyond, and as always feel free to call us with any questions, concerns or comments.

    Cheers!

    Fashion Bulk Team

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